Shipping Policy

We ship the products out as soon as possible, but this will be always be not the same day as your order.

In general, please add 3-5 business days to allow for the processing time. If we anticipate a longer lead time , it will be noted in the item description. If you have any queries about the lead time on specific item, please contact us at thermal@eim.ae, without your relevant questions.

 

You should receive an email confirming your order receipt shortly after you’ve placed it. If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost or stolen packages.

 

Thermal Insulation Cont. LLC. does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges etc. required by your country for importing consumer goods. We do not collect this beforehand and also can’t give you an estimate of the cost, because it varies widely around the world.

 

Please note:

  • Orders are only ship on business days.
  • All expedited orders require a street address.
  • Orders cannot be shipped to PO Boxes.
  • Not all shipping methods are available for all shipping addresses or certain items.
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