Thanks for purchasing our products at thermal.ae.
In order to be eligible for a refund, you have to return the product within 10 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your returned product, our team of professionals will inspect it and process your refund. The amount will be refunded to the original payment method you’ve used during the pruchase. For credit card payment it may take 5-10 business days for a refund to show up on your credit card statement.
I the product is damaged in any way, or you have initiated the return after 10 calendar days have passed, you will not be eligible for a refund.
For any further queries, feel free to contact our support team.